This offer job is expired.

Customer Care Manager

Khiri Travel Myanmar - Expires on Nov 27, 2015
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Myanmar
  • Not specified
  • Permanent - Full Time
  • 3+ years
  • Expat and local
Customer Service/ Account Management
Job Category
Airlines / Tourism / Travel Services
Not specified

Job Description

  • Ensure the branding of our tour operator clients (both in signage as in service delivery) is followed through on the ground.
  • Be the contact for tour operator clients to ensure efficient communication on their guests while in our services.
  • Deliver highest customer service to our clients on arrival and throughout their trip in the country (meet or call), solve potential problems / complaints, give feedback to agents and internal teams
  • Be in charge of client feedback reports and questionnaires
  • Coordinate with the commercial and operations manager to ensure that requirements for the clients are met  (including special requests)
  • Ensure that our products are correctly operated to their full potential and client satisfaction by guides and stations (written and verbal training together with Operations Manager)
  • Be in charge of briefing and de-brief of guides and tour leaders
  • Increase company visibility and be an ambassador for the brand.
  • Creating and implementing Standard Operating Procedures for  Customer Care
  • Assist in the company’s Marketing and Public Relations efforts
  • Part of the emergency phone team (rotating)
  • Any other duties requested and in the interest of the clients and / or the company

Job Requirements

  • Minimum 3 years’ experience in travel industry – preferable in SE Asia
  • Knowledge of Myanmar travel products and a love for the country
  • Excellent communication skills in English (native speaker is an advantage)
  • Experience in customer service delivery an advantage
  • A passion for travelling and open to explore different cultures
  • Service minded person with attention to detail
  • Able to think out of the box and hands-on

About the recruiter

Khiri Travel Myanmar

Our mission now is to grow Khiri Travel to be the leading brand in quality tourism in Asia — and the champion of the triple bottom line: people, planet, profit. Sustainability is at the ...

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