This offer job is expired.

CRM Manager

PRTR Executive Recruitment - Expires on Oct 26, 2013
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Thailand
  • Bangkok
  • Permanent - Full Time
  • 5+ years
  • Expat and local
Function
Sales / Business Development
Job Category
Energy / Oil & Gas
Salary
Not specified

Job Description

Company Background

Our client is a leading petroleum company who are listed on the Stock Exchange of Thailand. Due to the expansion of their business, they are now seeking a well-organised, highly motivated and fast-learning person to work in the position of Customer Relations Manager (CRM).

Responsibilities

  • Managing the customer service division and operations.

  • Implementing the CRM and call centre systems.

  • Developing tracks and reporting key performance measurements for the unit.

  • Developing and implementing processes and procedures to improve operational efficiency.

  • Ensuring and maintaining company standards.

  • Overseeing cross functional work relations to resolve any issues raised by customers.

  • Surveying customer feedback of the company's services in order to prepare market intelligence and for future product and operational developments.

  • Working closely with the sales and marketing teams to manage CRM projects.

  • Following up on the progress of CRM projects.

Job Requirements


  • Male or Female, aged not over 40 years old.

  • Bachelor's Degree in any related field.

  • Having at least 5 years' experience in Customer Relations Management or related fields.

  • Having experience in implementing CRM and setting up a call centre.

  • Good understanding of trading and retail businesses.

  • Proactive leader with strong people management skills.

  • Excellent communication and organisational skills.

About the recruitment agency

PRTR Executive Recruitment

Since PRTRís establishment in Thailand in 1990, we have been a part of a roller coaster ride called Thailandís economy. We have witnessed the highs of the property boom, the collapse of the currency, ...

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