Lead the day to day operations of Credit & Collections.
Ensure the team is achieving monthly KPIs. Prerpares, reviews and monitors the team's and individual performance trends and results.
Ensure that there is quality and timely communication with sales, customers, finance group and outsource providers.
Work closely with sales operations to ensure credit and collection guidelines are adhered to and quickly resolve issues.
Responsible for monitoring of the AR performance trends and results.
Monitors the 3rd party collections process.
Handle timely resolution of customers ( internal and external) escalations.
Establish adequate staffing requirements.
Constantly seek new ways to improve the Credit & Collections policies and procedures in order to maintain quality service, recommending changes as necessary to support growth while limiting risk.
Additional projects assigned by management as required.
Candidate must possess at least a Bachelor's Degree in Business Administration, Accounting or Finance
CPA or MBA is an advantage
Must have a minimum of 10 years relevant credit & collections experience with at least 3 to 5 years leadership experience.
Strong communication skills for negotiations and resolving invoice and contract dispustes/
Effective leadership, delegation and priortization skills, with ability to manage the team.
Excellent analytical skills and knowledge of collections, credit, accounting and financial principles.
Strong process capabilities; ability to apply innovative approaches toward cash goal management, minimizing bad deby exposure and DSO reduction.
Ability to work effectively in a cross functional team; demonstarted ability to partner with other departments to enable growth while managing overall receivables exposure.
Solid experience in subscriptions and/or software accounts receivable environments is a MUST ( JD Edwards Enterprise One System/Oracle / SAP/ ACPAC/ QuickBooks).
Able and willing to work in a night shift.
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