This offer job is expired.

Country Manager - Global IT Company (Urgent)

Harvey Nash Vietnam - Expires on Dec 06, 2013
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Vietnam
  • Hanoi
  • Permanent - Full Time
  • Not specified
  • Expat and local
Function
Senior / Executive Management
Job Category
Information Technology / IT
Salary
USD 2,000 - USD 3,000

Job Description

Our Client is the largest private talent management firm in the world in IT staffing, IT talent management and IT service. They are a fast growing company that is offering high class technical support to top 500+ customers. They are working on global markets, and our work processes are based on the highest standards in the industry for customers support.

They put strong emphasize in creating the right working environment and team spirit, through team building activities and more.

Job description

For a site of 100++ technical engineers

Ongoing management of state-of-art outsourcing support operation serving leading IT companies (software solutions)

  • Managing ongoing daily operation of large team of support engineers

  • Standing in pre-defined targets of quantity and quality of service

  • Driving to operational efficiency

  • Managing recruitment and firing of people, standing to retention rates

  • Managing learning and training platforms

  • Managing employee’s road map and enablement processes

  • Mentoring and growing middle management and tech leads

  • Managing work processes and company’s procedures

  • In charge of enlarging the business to support new business lines (in terms of ongoing operation – sales / business development skills are an advantage)

Job Requirements


  • Proven experience running support operations for enterprise level solutions, preferably for leading global IT company (SAP, Oracle, IBM etc)

  • Proven experience managing a team of at least 50 people

  • Proven experience driving operations to Excellency in term of quality of service and operational efficiency

  • Solid IT background

  • Understanding of local market from business aspect and ability to find creative solutions fast

  • Hard working, loyal and extremely ambitious

  • Team player

  • Stand to challenging targets and growth map

  • Fluent English is a must, any other language is an advantage

About the recruitment agency

Harvey Nash Vietnam

Harvey Nash Vietnam is part of Harvey Nash Group, a pioneer in professional recruitment and IT/BPO outsourcing who was established in 1988 and has supported many of the world’s leading organisations ...

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