Our Client is the leading supplier of sewing thread to the garment and footwear industries.
Accountable for In-country relationships
Engage with local management, function heads, mill / warehouse heads to learn business direction and IT requirements.
Work closely with IT Service Delivery Manager - Region to align country IT with Global IT direction and plans.
Manage of all local IT teams and partner services staff in the country or business area.
Manage partner relationship for materials, services and projects and ensure SLAs are met.
Accountable for local IT infrastructure operations - servers, desktops, printers, scanners, plotters, UPSes, EPABXs, network equipment etc.
Provide legacy/local IT application support - products and services that are specific to the country or sites.
Deliver end user support - software installation, hardware troubleshooting, managing software licenses, malware removal, local helpdesk where not covered globally, (using global system), escalation to partner/regional/global teams when an issue requires higher skill sets.
Develop, track, and control the IT budget technical services annual operating and capital budgets for purchasing, staffing, and operations for the region.
Decision support necessary for running the business competitively and profitably.
Perform local changes as per user requirements or as requested by global groups / procedures.
Project Management - Requirements captured and entered into group wide Project Management process, management of local resources, full management of small projects that are local, performing functions as per global programs requirements.
Support local implementation of global plans and projects.
Governance & Control
Build and nurture a top class team dedicated to assure IT service levels and business growth.
IT services of quality and timeliness required for optimal business operations.
Develop Business Continuity Plan (BCP) - work with local business and central groups to develop and maintain Disaster Recovery Plans (DRP) and perform period tests of these pans. Test must include businesses impacted.
Manage local IT vendors.
Manage local IT costs.
Implement suitable IT security measures in line with Global IT policies and standards- especially local physical security and also securing devices and services not managed centrally.
Continuously improve IT service levels to enable the line functions to delight Company's customers.
A recognized basic degree or equivalent professional qualification.
8 to 10 years' experience in the IT function in a manufacturing organization, 5 years in a managerial capacity
Expert knowledge of cutting edge technologies such as unified communications, networking and security technologies, as well as an in-depth knowledge of Linux, Windows.
Hands on experience in supporting 50+ ERP users, preferably SAP users, in a manufacturing environment.
Excellent communication, team-working and negotiation skills
Broad knowledge of technology used within textile manufacturing environment
Hands on experience in project planning and management, budget management
Hands on experience in managing vendors for material and service, relationship with service desks and SLA's.
Proven experience of working in a manufacturing, supply chain and marketing organizations and users
Good knowledge of various functions of business, their key transactions and information needs
Software development and implementation experience, preferably working as part of a team.
Project management experience, preferably in data / voice installation covering multiple sites, some of which doing manufacturing
The successful candidates will be worked in professional, dynamic environment.
To be contributed Social Insurance, Health Insurance and Unemployment Insurance under Vietnamese Labor Law; specifically to be contributed Insurance 24/24.
Working days: Monday to Friday, Saturday off in rotation.
the recruitment agency
Harvey Nash Vietnam is part of Harvey Nash Group, a pioneer in professional recruitment and IT/BPO outsourcing who was established in 1988 and has supported many of the world’s leading ...