This offer job is expired.

Centre Director( English Center)

First Alliances - Expires on Feb 08, 2015
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Vietnam
  • Ho Chi Minh City
  • Permanent - Full Time
  • 5+ years
  • Expat and local
Customer Service/ Account Management
Job Category
Banking / Financial Services

Job Description

  • Managing the Centre and ensuring everyday smooth operations and delivery to students.
  • Ensure that the Wall Street methodologies and best practice is followed at all times in order to achieve consistency with other Centre.
  • Working closely with the Service Manager and creating a strong partnership between Service (didactic) team and Sales Team, in order to create good synergies.
  • Lead the sales team and assuring they achieve set sales targets as agreed by CEO.
  • Ensure the implementation of effective meeting and information sharing structures
  • Work with Human Resources to ensure that all people development strategies to support retention and excellent results are put in place.
  • Responsible for overall look and feel of the Centre, ensuring that it is consistently warm, welcoming, tidy and clean.
  • Creating and providing timely and accurate reports that track and monitor all centre KPIs.
  • Increase number of students and consequently Wall Street Instituteís market share.
  • Ensure that student satisfaction and learning levels exceed expected benchmarks.
  • Providing everyday management and support to Centre staff.
  • Managing centre results: Sales targets, Service and didactic levels of quality.
  • Motivating and coaching centre staff to provide excellent results and service.
  • Identification of key areas of improvement and implementing the correct changes.
  • Ensure that Centre operates according to Standard Operating Procedures
  • Assure optimum number of staffing and effective rostering.
  • Managing the Centre P&L and ensuring a good ROI on all people and physical resources.
  • Assuring consistent levels of student and staff satisfaction.
  • Budgeting planning and forecasting.
  • Providing timely and accurate reports to GM/HQ/NSM.
  • Meeting tough Sales targets.
  • Motivating a team of people from diverse backgrounds and skills levels.
  • Finding balance between optimum sales levels while maintaining quality of delivery.
  • Selling the brand as a premium product through your staff members.

Job Requirements

  • 5 yearís plus sales experience and 2 years plus Sales Management Experience, ideally with premium B2C product. ( Banking background is prefered)
  • Experience managing a business and a P&L.
  • Experience working in a franchise model would be an advantage.
  • Strong people management skills.
  • Used to working with targets and benchmarking success.
  • Fluent English and local language.
  • Experience working in the local country.
  • Excellent interpersonal style Ė with cultural sensitivity to deal with diverse nationalities.
  • Inclusive, can-do attitude.
  • Real belief.

About the recruitment agency

First Alliances

First Alliances is Vietnamís most established and largest specialist professional recruitment consultancy and HR outsourced solution provider. Operating across all major industry sectors and at all ...

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Featured Recruiters & Partners

ADEN Services
CCIFV (French Chamber of Commerce in Vietnam)

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