This offer job is expired.

Cards and Loans Operations Manager

Hang Seng Bank - Expires on Sep 21, 2015
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Hong Kong
  • Not specified
  • Permanent - Full Time
  • 3+ years
  • Expat and local
Operations / Production
Job Category
Banking / Financial Services

Job Description

  • Provide effective and cost-efficient services on all processes and equipment that support the set up and ongoing management of merchants accepting and processing credit and debit card transactions on EDC terminal operations, software development, certification testing and technical support to merchants
  • Monitor vendor performance through periodic structured management reviews covering the vendorís performance against its contractual obligations, BCP planning and daily activities.
  • Supervise a team to handle customer disputed transactions received through all channels and chargebacks processing, including initiating/processing a dispute and processing pre-arbitration/arbitration cases 

Job Requirements

  • University in related discipline OR other relevant qualifications
  • Minimum of five years of experience in related fields, with at least 3 years at Supervisory level
  • Good knowledge of application software and familiar with the operation of different Bankís systems, including but not limited to HCC, VisaOnline, MasterCom Pro, CDRS
  • Sound knowledge and understanding of card market, merchant operations and operating regulations of card associations
  • Comprehensive knowledge of PC application software and EDC terminal applications
  • Good leadership, communication, interpersonal and analytical skills
  • Strong self-motivation, with ability to work independently and under pressure
  • Proficiency in both English and Chinese

About the recruiter

Hang Seng Bank

Founded in 1933, Hang Seng Bank Limited is one of Hong Kongís largest listed companies. Our market capitalisation as at 31 December 2013 was HK$240.3billion. With nearly 10,000 employees, we serve ...

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