This offer job is expired.

Call Centre Director of Operations

Hospitality Marketing Concepts (HMC) - Expires on Mar 26, 2015
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Hong Kong
  • Not specified
  • Permanent - Full Time
  • 5+ years
  • Expat and local
Function
Operations / Production
Job Category
Hospitality / Catering
Salary
Negotiable

Job Description

  • Meet & exceed goals for client (hotels) membership targets both monthly & annual
  • Meet & exceed company’s forecasted & financial goals
  • Direct and implement Call Center best practices
  • Effectively recruit, train, develop and motivate a team of outbound Call Center Sales Managers and Team Leaders in an outbound sales environment
  • Execute implementation and roll-out schedule for each hotel loyalty program
  • Develop and execute call centre tactical plans to ensure efficiency, productivity and profitability of new sales and renewal sales targets of each hotel program
  • Travel to and conduct regular visits/audits of all hotel programs
  • Participate in sales forecasts, territory planning and strategic development of the region
  • Ensure smooth roll out of the impending mobile app for hotel staff and efficiently coach the various telesales teams of the features and benefits
  • Maintain and improve hotel client relationships
  • Train hotel staff on hotel program
  • Build a positive working atmosphere throughout the region with colleagues & peers
  • Liaises with Marketing, IT, and Finance teams to ensure a tight and positive working relationship
  • Ensure adherence to Administration, Finance and HR policies and any new company policies which may be introduced from time to time
  • Abide by and enforce HMC Confidentiality Agreement

Job Requirements

  • Mandarin or Cantonese language essential
  • College or University degree
  • Hotel or Hospitality background an advantage
  • 5 – 7 years Call Centre Management experience – minimum 3 years of outbound sales experience
  • Experience in designing, deploying, and managing sales contests and reward programs for Call Centre staff
  • Effective written and verbal communication skills
  • Strong, self-motivated and highly-organized individual with smart business sense and a proactive entrepreneurial spirit.
  • Solid understanding of Finance principals, ability to develop sales forecasts and meet & exceed profit margins
  • A “hands-on” individual who is self-motivated and with an entrepreneurial spirit
  • Strong quantitative, analytical, and conflict resolution abilities
  • Ability to work in a very fast-faced, high-energy environment
  • Ability to work with and implement change
  • Proficiency in all Microsoft Office products (Word, Excel, PowerPoint, Outlook) and a savvy Internet user

About the recruiter

Hospitality Marketing Concepts (HMC)

Hospitality Marketing Concepts (www.hmcloyalty.com) is the leading global provider of loyalty solutions to upscale hotels worldwide .HMC was founded over 25 years ago. We have been operating in Asia ...

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