This offer job is expired.

Call Centre Director of Operations

Hospitality Marketing Concepts (HMC) - Expires on Mar 26, 2015
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Hong Kong
  • Not specified
  • Permanent - Full Time
  • 5+ years
  • Expat and local
Operations / Production
Job Category
Hospitality / Catering

Job Description

  • Meet & exceed goals for client (hotels) membership targets both monthly & annual
  • Meet & exceed company’s forecasted & financial goals
  • Direct and implement Call Center best practices
  • Effectively recruit, train, develop and motivate a team of outbound Call Center Sales Managers and Team Leaders in an outbound sales environment
  • Execute implementation and roll-out schedule for each hotel loyalty program
  • Develop and execute call centre tactical plans to ensure efficiency, productivity and profitability of new sales and renewal sales targets of each hotel program
  • Travel to and conduct regular visits/audits of all hotel programs
  • Participate in sales forecasts, territory planning and strategic development of the region
  • Ensure smooth roll out of the impending mobile app for hotel staff and efficiently coach the various telesales teams of the features and benefits
  • Maintain and improve hotel client relationships
  • Train hotel staff on hotel program
  • Build a positive working atmosphere throughout the region with colleagues & peers
  • Liaises with Marketing, IT, and Finance teams to ensure a tight and positive working relationship
  • Ensure adherence to Administration, Finance and HR policies and any new company policies which may be introduced from time to time
  • Abide by and enforce HMC Confidentiality Agreement

Job Requirements

  • Mandarin or Cantonese language essential
  • College or University degree
  • Hotel or Hospitality background an advantage
  • 5 – 7 years Call Centre Management experience – minimum 3 years of outbound sales experience
  • Experience in designing, deploying, and managing sales contests and reward programs for Call Centre staff
  • Effective written and verbal communication skills
  • Strong, self-motivated and highly-organized individual with smart business sense and a proactive entrepreneurial spirit.
  • Solid understanding of Finance principals, ability to develop sales forecasts and meet & exceed profit margins
  • A “hands-on” individual who is self-motivated and with an entrepreneurial spirit
  • Strong quantitative, analytical, and conflict resolution abilities
  • Ability to work in a very fast-faced, high-energy environment
  • Ability to work with and implement change
  • Proficiency in all Microsoft Office products (Word, Excel, PowerPoint, Outlook) and a savvy Internet user

About the recruiter

Hospitality Marketing Concepts (HMC)

Hospitality Marketing Concepts ( is the leading global provider of loyalty solutions to upscale hotels worldwide .HMC was founded over 25 years ago. We have been operating in Asia ...

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