This offer job is expired.

Call Center Manager

TalentViet - Expires on Oct 21, 2013
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Vietnam
  • Ho Chi Minh City
  • Permanent - Full Time
  • Not specified
  • Expat and local
Function
Sales / Business Development
Job Category
Outsourcing / Offshoring
Salary
USD 1,500 - USD 2,000

Job Description

Call-Center Manager covers two activities: Phone collection and Customer Service.

  • Phone Collection is the first step of collection process to recover unpaid loans installments from debtors. The Call-Center Manager will have in charge the management of four different teams of phone collectors lead by team leaders, operating in a call center. These teams (50 staff) handle the phone collection for a nationwide scope.

  • Customer Service is the Call-Center receiving incoming calls from customers. Its activity also covers outgoing calls to customers during the life cycle of their loan. Call-Center Manager will manage this team (10 staff) lead by a supervisor.


Job Accountabilities

  • Managing all daily activities of the 2 Call-Centers and their related teams (recruitment, training,…) in due compliance with rules and regulations

  • Being responsible for the performance of the activities covered

  • Being proactive in proposing processes and tools improvement

  • Being responsible for proper solving of customers complaints

  • Other assignments as required by the Management

Job Requirements


  • Experience in Call-Centers in Financial sector (Bank, Insurance,…) mandatory

  • English mandatory

  • Experience in Debt Collection activity preferably

  • Management skills

  • Organization skills

  • Process oriented

  • Performance driven

About the recruitment agency

TalentViet

Are you looking for a streamlined human resource management and development system that works for your business? TalentViet is your leading choice for human resources support in the fields of: ...

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