This offer job is expired.

Call Center Manager

RGF HR Agent - Expires on May 18, 2014
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Vietnam
  • Ho Chi Minh City
  • Permanent - Full Time
  • 3+ years
  • Expat and local
Senior / Executive Management
Job Category
Outsourcing / Offshoring
USD 2,500 - USD 3,000

Job Description

Our client provides international standard services on contact center outsourcing, business process outsourcing and consultancy service to our customers, enterprises. Call Center Manager will manage a team of 300 people to ensure good quality of service for clients. He/she will also develop business strategies and plans to expand the market.

Job Requirements

  • University degree in economy, trading, commerce will be an advantage.
  • Minimum 3 years’ experiences in similar position (team size ≥ 300) (must)
  • Good communication, both Vietnamese and English
  • Computer literacy, at least Word, Excel & PowerPoint applications
  • Knowledge of call center operations
  • Reporting and presentation skills
  • Management and Leader ship skills:
    • Experience with customer-facing interactions. Effective verbal and written communication skills and the ability to interact professionally with a diverse group of users and support staff.
    • Highly organized and detail-oriented in multiple projects within varying deadlines.
    • Team work, active & strong personality
    • Master knowledge and skills of the telephone operator
    • Strongly in Business and sale management
    • Good problem solving skills with practical solutions
    • Good knowledge of marketing and customer service activities
    • Good strategy business plan and implementation with an overview of contact center market

About the recruitment agency

RGF HR Agent

RGF Executive is the executive search arm of Recruit Co., Ltd, Japanís largest recruiting company and 4th largest worldwide with annual revenues of US$10 billion. RGF operates through direct and ...

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