This offer job is expired.

Business Transformation Consultant ( Director Level)

HGS - Expires on Aug 05, 2013
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Philippines
  • Not specified
  • Permanent - Full Time
  • 8+ years
  • Expat and local
Function
Sales / Business Development
Job Category
Outsourcing / Offshoring
Salary
Not specified

Job Description

Metrics Management:

  •   Identify the projects required & mentoring the team to work on the projects

  •  Identify revenue leakage processes and run improvement projects to contain such losses

  •  Drive end-to-end black belt projects across processes

  •  Recommend the six sigma & lean projects in the organization

  •  Benchmarking of best in class performance internally & externally

  •  Managing any external awards & recognition


Team Management:

  •  Capability to train and conduct workshops in Six Sigma, Kaizens, Lean training etc

  •  Conduct & mentor GB & BB projects

  •  Coordinate with the senior management team members to drive change and improvement

  •  Reward & recognize the excellent performers in the team

  •  Review team performance

  •  To drive quality culture in the process & make quality as a way of life

  •  Contribute towards overall team development by regular updates to the team on any new quality tools etc

  •   Motivate team members and ensure minimal attrition


Data Analysis:

  •  Utilize quality tools to provide a comprehensive analysis of the quality metrics at an account level


Value Addition:

  •  Effective running of the projects and recommending any process or other enhancements

  •  Develop process improvement strategy for the client, planning and execution

  •  Initiate process improvements through quick wins -Best Practice implementation


Reviews:

  •  Review controls set for any projects

  •  Contribute to internal or external reviews (monthly/quality reviews)


Self Improvement:

  •  Build on competencies for the next level or another thread of the quality team

  •  Proactively approach to enroll self in trainings identified based on discussions and self evaluation/interests

  •  Have an in-depth understanding of all the quality tools, six sigma, kaizens etc

Job Requirements


  •  Candidate must possess at least a Bachelor's/College Degree , any field.

  •  Computer skills: MS Excel, MS Word, Microsoft Access, MS PowerPoint, Minitab

  • Candidate must possess at least a Bachelor's/College Degree  in any field.

  • Advance experience with quality audits and audit hosting

  •  Presentation skills including administering employee training sessions and hosting  customer quality auditors.

  •  Proficiency in MS Office.

  •  Lean or Six Sigma black belt certification is required

  •  8-10 years' experience in the area of process improvement, preferably in the BPO industry

  •   Able to establish, implement and continuously improve the quality information security policies assigned to him / her.

  •  Willing to travel

  •  Extensive Client Interface

  •  Minumum 5yrs as Business Transformation/Solutions Architect

  •  Able to establish structures and procedures to protect classified information

  • Able to report information security related incidents without any delay to the proper authorities

  •  Able to participate during training, orientation and awareness programs pertaining to QISMS & HIPAA

About the recruiter

HGS

HGS is a world leader in Customer Relationship and Business Process Management. With a global footprint and an experience of over three decades, we have helped our clients deliver exceptional ...

Read more

Featured Recruiters & Partners

Atlantic Commodities Vietnam
CCIFV (French Chamber of Commerce in Vietnam)
French Chamber of Commerce in Singapore (FCCS)
Workin'Asia Search

Share by Email

Log in

Please fill the info to login.