To manage the Business unit in accordance to the overall business goals and strategy of ADEN Services Group;
Lead and generate new business by keeping abreast with the current market situation and new opportunities;
Keep the existing business stable with healthy profitable operations;
To manage and control the overall costs of the business unit, including but not limited to labor costs, operational costs, food costs, overhead costs, and other related costs;
Must closely monitor all accounts receivable and overdue accounts to ensure a healthy cash flow within the Business unit.
Operational Excellence and Customer Satisfaction:
To adhere to the service quality required by ADEN Services. Ensure operation service standards of quality are being followed and met in all sites;
To build rapport and strong partnership with existing and potential clients by regular communication and meeting. Taking into account customer needs and requests;
To enhance a culture of service excellence rooted on the solid implementation of “Yes We Can” ;
Create and sustain a strong customer satisfaction and relations system in the business unit to monitor customer satisfaction and continuous improvement of service quality;
People Management and Development:
Give clear goals, vision and direction to all Business unit team members to engage them in performing effectively and efficiently in alignment with overall ADEN Services business strategy;
Ensure a consistent high standard of performance of all management team, demonstrating good team work, effective communication, and continuous improvement achieving positive results;
Lead and coach the key management team to improve performance and maximize their potential and career development in the company;
Adhere to the safety, security and environmental advocacy of ADEN Services. To ensure safety and security of BU employees and assets considering the environment and local community where we operate;
Propagate the 4 management method (Professionalism, Standardization, Procedure, and People oriented).
Bachelor degree with minimum of 10 years of related working experience.
With 8 years or more of Operations experience, and at least 3 - 5years of management experience.
Preferably experience in management of service industry such as star-rated hotels, property management companies, state-owned enterprises, especially in security or maintenance, or other hospitality related field.
Good command of English (both written and oral).
Strong leadership, execution and management skills.
Result oriented, responsible and well organized with good inter-personal skills.
A self-starter and able to motivate team to achieve ambitious targets.
ADEN is an international group, headquartered in Shanghai, China. We are a leading integrated facility management service provider, offering one-shop solutions, with several core businesses: ...