Provide strategic leadership to the OD function across our Asia-Pacific region comprising of 5 Customer Contact Centers (Singapore, Guangzhou, Tokyo, India & Jakarta) with the objective of establishing a culture of continuous learning in our organization
Lead the design, development and implementation of programs, policies and strategies tailored to meet OD needs and program goals. Oversee the development and implementation of strategies on talent management, career development and succession planning across the Customer Contact Centers in Asia Pacific
Partner with various site leaders to create, execute and review learning and development programs that will address the core competency requirements to help our teams be successful in their respective roles.
Leverage on new technology and media to create engaging and effective learning experience for our associates
Manage training budget, define Key Performance Indicators, implement structured tracking process to measure ROI and monitor the impact on our performance metrics
Oversee the Quality Assurance function, partner with operational teams to foster a service culture and reinforce behavior through quality audit
Through Internal Communication function, manage the flow of information and ensure accurate and relevant dissemination to associates and foster associate engagement
Masters or Bachelor degree in Business Administration or related field
At least 5 years’ of experience in Learning and Development, preferably in the hospitality or Call Centre environment
Proven track record in leading a team with responsibility of curriculum design, delivery of leadership development, facilitation and budget management
Motivated, passionate about people development and able to inspire others
Strong communication skills
the recruitment agency
Manpower Inc (NYSE: MAN), world leader in innovative workforce solutions; creates and delivers services that help clients meet their business and workforce objectives while enhancing their ...