This offer job is expired.

Associate Director

Manpower Staffing Services - Expires on Jan 12, 2015
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Singapore
  • Not specified
  • Permanent - Full Time
  • 5+ years
  • Expat and local
Senior / Executive Management
Job Category
Human Resources

Job Description

  • Provide strategic leadership to the OD function across our Asia-Pacific region comprising of 5 Customer Contact Centers (Singapore, Guangzhou, Tokyo, India & Jakarta) with the objective of establishing a culture of continuous learning in our organization
  • Lead the design, development and implementation of programs, policies and strategies tailored to meet OD needs and program goals. Oversee the development and implementation of strategies on talent management, career development and succession planning across the Customer Contact Centers in Asia Pacific
  • Partner with various site leaders to create, execute and review learning and development programs that will address the core competency requirements to help our teams be successful in their respective roles.
  • Leverage on new technology and media to create engaging and effective learning experience for our associates
  • Manage training budget, define Key Performance Indicators, implement structured tracking process to measure ROI and monitor the impact on our performance metrics
  • Oversee the Quality Assurance function, partner with operational teams to foster a service culture and reinforce behavior through quality audit
  • Through Internal Communication function, manage the flow of information and ensure accurate and relevant dissemination to associates and foster associate engagement

Job Requirements

  • Masters or Bachelor degree in Business Administration or related field
  • At least 5 years’ of experience in Learning and Development, preferably in the hospitality or Call Centre environment
  • Proven track record in leading a team with responsibility of curriculum design, delivery of leadership development, facilitation and budget management
  • Motivated, passionate about people development and able to inspire others
  • Strong communication skills

About the recruitment agency

Manpower Staffing Services

Manpower Inc (NYSE: MAN), world leader in innovative workforce solutions; creates and delivers services that help clients meet their business and workforce objectives while enhancing their ...

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