This offer job is expired.

Assistant Director

Permanent Personnel Services Pte Ltd - Expires on Dec 28, 2015
  • Country
  • Location
  • Job Type
  • Experience
  • Eligibility
  • Singapore
  • Not specified
  • Permanent - Full Time
  • 5+ years
  • Expat and local
Function
IT
Job Category
Human Resources
Salary
Not specified

Job Description

  • Ensure smooth service management and provide service reporting to senior stakeholders.
  • Regular reporting to relevant boards covering progress against service improvement plans, issues and risks;
  • identify and follow through on communications & dependency actions for the service
  • Drive service performance by the support vendor, confirming adherence to SLA and verifying plans exist to address deviations
  • Perform escalation management to Business, IT management and vendors, where required
  • Successful management of change control processes across solutions
  • Understand the proposed changes and the impact they may have on other systems and any required
  • dependencies, e.g. interface agreements and specifications
  • Work alongside the relevant service managers to ensure required changes are effected through the release cycle and accurately documented.

Job Requirements

  • Degree in Computer Science, Engineering or related field, although consideration will be given to experience and certifications in lieu of degree
  • Occasional travel may be required
  • An understanding of vendor culture and supporting vendors to deliver solutions
  • 5-10 years experience with implementation of service management toolsets
  • Experience of or certification in ITIL V2/3 Service Management
  • 5-10 years experience with management of heterogeneous computing environments
  • Minimum 5 years experience with managing vendors including SLA negotiation and management of SLAs
  • Ideally some experience in supporting complicated health IT solutions
  • Ideally some experience architecting and designing complex health IT solutions

About the recruitment agency

Permanent Personnel Services Pte Ltd

Permanent Personnel Services Pte Ltd (PPS) established in 1992, provides permanent, temporary and contract staffing assistance and executive search in Asia. With our long history of recruitment ...

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