We are representing a leading US Payment Solutions company with 5000 employees worldwide and over 40 years of experience in the point of sale (POS) industry who is the top market leader in most of the countries they operate in.
Manage repair services, warehousing & logistics in the Asia-Pacific region for Supply Chain, supporting multiple countries.
Drive supply chain strategies to optimize cost & ensure business & process control while providing superior service to our customers and regional teams.
Experience in managing both repair centres
Manage the regional warranty cost spend, which includes spare parts, warehouse logistics, replacement unit, repair cost, Call Centre, custom and duties taxes, etc
Align and define with regional customer service managers on product launch, training, repair instructions and local service offering on the products in their market
Manage the spare parts inventory, local and regional fill-rate, warehousing & freight cost, shipment lead-time, repair turnaround time, Customer Satisfaction (CSAT) index, repair bounce rate etc.
Manage a team of Customer Service Engineers in managing the pre/post service of products; ensuring that the repair instructions, spare parts, service offering, and quality reporting are being established.
Drive Change and improvement to Customer service processes to achieve repair and spare parts delivery KPI, hence improving Customer Satisfaction
Develop Supply Chain strategies to increase customer’s CSAT index, reducing of turnaround time for repair, reducing lead time for parts shipment, optimizing parts utilization and management of obsolescent stocks.
Reduce warranty costs and product returns
Implement a fast feedback program
Master’s / Bachelor’s Degree in Engineering/Supply Chain/Logistics or similar
Those who possess a minimum of 10 years of experience in the repair centre, warehouse and logistics management
Must possess strong business acumen with excellent people management and project management skills
Has a proven track record in delivering world class manufacturing performance in both favourable and unfavourable conditions; utilising cross-functional teams
Has led significant transformation projects whilst embracing appropriate behaviours that inspire team working and a culture of continuous improvement, e.g. six sigma and lean (Green/Black belt accredited)
Must enjoy working in a fast-paced environment and be flexible to react to changing priorities
Good people and communication skills, verbal & written
Interested applicants, kindly forward a copy of your updated profile in WORD document stating your current and expected remuneration together with notice period required by current employer.
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